Complaints & Data Protection
How to complain
If you have any concerns about our HR services or how we handle your personal data, please email us at info@the-hfactor.com. Please include your name, contact details and a brief description of your concern.
Acknowledging your complaint
We will acknowledge your complaint within 5 working days of receiving it.
Our response
We aim to provide a full response within 20 working days. If we need more time, we will let you know and explain why.
Escalation and review
If you are not satisfied with our response, you can ask for your complaint to be reviewed by a senior member of The HFactor team. They will review your complaint, our response and any further information you provide.
Your data protection rights
Under UK GDPR, you have rights over your personal data, including the right to access, correct, delete or restrict how we use it, and the right to object to certain types of processing. You also have the right to complain to the Information Commissioner’s Office (ICO).
Contacting the ICO
If you remain unhappy with how we have handled your complaint or your personal data, you can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.
No retaliation
Raising a complaint will not affect the HR support or services you receive from us. We will not treat you unfairly or retaliate in any way because you have raised a concern.
Confidentiality and records
We will handle your complaint and any personal data you share with us confidentially and only share it with people who need to know in order to respond. We will keep a record of your complaint, our response and any follow-up, and retain this information in line with our data retention policies and legal obligations.
Last updated
Last updated: 16 September 2026.